Access Portal
Centralized Access to Mission-Critical Support and Resources
DroneShield’s Access Portal is a secure digital hub designed to advance customer’s operational readiness through seamless access to support tools, mission-critical resources, and product sustainment intelligence.
Advantages
Mission-Ready:
streamlined access to planning tools, documentation, and updates ensures operators are equipped for every mission scenario-before, during, and after deployment.
Accelerated Decision-Making:
Advanced 3D planning tool and interactive UAS incident database provide insights to support rapid, informed operational decisions
Lifecycle Support, Simplified:
Resources such as training, manuals, inventory and equipment management, hardware warranties, software subscriptions, firmware, technical support, in one centralized location.
Features
3D Mission Planning Tool
Enables mission planning with real-world terrain, line-of-sight analysis, and sensor coverage modeling
Integrates environmental and threat data to optimize placement and coverage of deployed systems
Firmware Updates and Version Control
Secure delivery of firmware packages with update history and system compatibility notes
Ensures systems operate with the latest performance enhancements and security patches
Secure, Role-Based Access Controls
Multi-level user permissions to ensure data security and operational integrity
Audit trail capabilities for accountability and compliance tracking
Global UAS Incident Database
Provides searchable, interactive map of global drone incidents with filters by region, type, and severity
Delivers situational awareness and intelligence to inform system deployment and threat response
Direct Technical Support Contacts
Priority access to technical experts for troubleshooting and operational questions
Case tracking and response documentation to support continuity and resolution
Product and Training Manuals
Includes full documentation for setup, operation, and maintenance of products
Updated regularly to reflect latest software versions and hardware configurations
System Usage Logs and Performance Insights
Tracks system health, usage patterns, and diagnostics to inform sustainment decisions
Enables predictive maintenance planning and operational optimization
Product Support
Full customer tech support, access to training portal, and option to purchase training packages.
Training
Tailored Training Solutions
Expert training packages are customized to meet the unique needs of each team, ensuring maximum impact and efficiency.Comprehensive Curriculum
We offer a wide range of in-depth training modules, covering everything from basic to advanced topics, ensuring DroneShield users gain the skills they need to succeed.Hands-On Learning Experience
Our interactive, practical training approach helps participants apply new skills immediately, reinforcing learning through real-world scenarios.Flexible Delivery Options
Options include on-site instruction or live virtual sessions, tailored to fit varying schedules and learning preferences.Ongoing Support and Resources
Continued access to training materials, tutorials, and follow-up support through our customer portal ensures our users are proficient on the use of our systems.
Technical Support
On Demand Help
A team of expert tech support specialists is readily available to provide fast, reliable assistance for any technical challenges.Highly Trained Support Staff
Our support team consists of certified specialists with extensive knowledge of our products, ensuring quick and accurate resolutions.Comprehensive Troubleshooting
Whether it’s a simple question or a complex issue, we provide detailed, step-by-step guidance to resolve any problem.Remote Assistance & On-site Support
Both remote troubleshooting and on-site support options are available to provide maximum flexibility in addressing technical needs.Customer-Centric Solutions
Expert tech support focuses on delivering tailored solutions that align with specific requirements, ensuring satisfaction and continued success with the products.