eLearning
Maintain Operator Proficiency
Operational capability depends on both technology and the proficiency of the tams operating it. DroneShield eLearning provides on-demand training and resources for operators, administrators and leadership teams, progressing from foundational knowledge through mission-specific application.
Operational Advantages
On-Demand Training
Self-paced learning supports continued access to training beyond initial deployment
Mission-Focused Development
Training progresses from core operation through mission-specific application
Proficiency Management
Completion tracking and certification support sustained capability as personnel and mission requirements change
Access Portal
Centralized Lifecycle Management
DroneShield’s Access Portal provides a centralized digital gateway to Mission Ready Services. Documentation, training resources, planning tools, and support pathways are brought together within a single environment, simplifying access to the resources required to manage and sustain deployed capability.
Operational Advantages
Mission Planning
Planning tools support assessment of terrain, sensor coverage and deployment considerations. The current Access Portal page specifically highlights real-world terrain, line-of-sight analysis and sensor coverage modeling.
Centralized Resources
Documentation, manuals, training and support resources accessible through one environment
Simplified Sustainment
Training, software, documentation and support resources remain accessible throughout the operational lifecycle
Features
3D Mission Planning Tool
Enables mission planning with real-world terrain, line-of-sight analysis, and sensor coverage modeling
Integrates environmental and threat data to optimize placement and coverage of deployed systems
Firmware Updates and Version Control
Secure delivery of firmware packages with update history and system compatibility notes
Ensures systems operate with the latest performance enhancements and security patches
Global UAS Incident Database
Provides searchable, interactive map of global drone incidents with filters by region, type, and severity
Delivers situational awareness and intelligence to inform system deployment and threat response
Direct Technical Support Contacts
Priority access to technical experts for troubleshooting and operational questions
Case tracking and response documentation to support continuity and resolution
Secure, Role-Based Access Controls
Multi-level user permissions to ensure data security and operational integrity
Audit trail capabilities for accountability and compliance tracking
System Usage Logs and Performance Insights
Tracks system health, usage patterns, and diagnostics to inform sustainment decisions
Enables predictive maintenance planning and operational optimization
Solutions Support
Full customer tech support, access to training portal, and option to purchase training packages
Training
Tailored Training Solutions
Expert training packages are customized to meet the unique needs of each team, ensuring maximum impact and efficiency.Comprehensive Curriculum
We offer a wide range of in-depth training modules, covering everything from basic to advanced topics, ensuring DroneShield users gain the skills they need to succeed.Hands-On Learning Experience
Our interactive, practical training approach helps participants apply new skills immediately, reinforcing learning through real-world scenarios.Flexible Delivery Options
Options include on-site instruction or live virtual sessions, tailored to fit varying schedules and learning preferences.Support and ResourcesContinued access to training materials, tutorials, and follow-up support through our customer portal ensures our users are proficient on the use of our systems.
Technical Support
On-Demand Help
A team of expert tech support specialists is readily available to provide fast, reliable assistance for any technical challenges.Highly Trained Support Staff
Our support team consists of certified specialists with extensive knowledge of our products, ensuring quick and accurate resolutions.Comprehensive Troubleshooting
Whether it’s a simple question or a complex issue, we provide detailed, step-by-step guidance to resolve any problem.Remote Assistance & Onsite Support
Both remote troubleshooting and on-site support options are available to provide maximum flexibility in addressing technical needs.Customer-Centric Solutions
Expert tech support focuses on delivering tailored solutions that align with specific requirements, ensuring satisfaction and continued success with the products.